FAQ

Q:1 When will I receive my orders

A: As soon as we get payment confirmation we start packaging if it is not live plant then usually it

will reach to you within 5 to 6 day or 2 day depending on whether you chose delivery by air or by

land.

In case of live plants it takes 9 to 10 days as after confirmation of payement we have to make

plants ready for shipment we avoid delivery on Thursday and Friday to so that plant spent less time

in packing.Moreover we try that your order reach to you safe and as early as possible.

Q:2 Will I get plants with flower?

A: Flowering depends on weather condition and season change we always try to send matured

plants which are in flowering stage or already have flowers. But there is no guarantee that

delievered plant will have flower its obvious also if you have grown any flowering plant you would be

aware of this fact that plants will not flower when we say them to do so . So it’s a common sense.

Q:3 Is cash on delivery eligeble.

A: NO

Q:4 Will I get replacement or money return in case plant dies?

A: No, we always send healthy plant whether potted or bare rooted if they die after reaching to you

then its not our fault if you are trying some new species we are always there to help you in growing

them. But if they die after reaching you then its totally not our fault. Also if they die during sipping

then also we don’t provide such facility. Basically our responsibilty ends after handing over your

shipment to courier company but if your order doesn’t reach you or lost in that case we can help

you.

Q:5 Will I get replacement or money return in case of order not delivered or

lost.

A: Yes

Q:6 Will I get replacement or money return in case of plant is not of same

species as ordered.

A: Yes, but sometimes same plant species clone may look different at different stages of life we

ensure there species and genus via tags and numbers so this kind of mistake is rare. But yes if by

chance this happens we are ready to change on return money.

Q:7 Will I get plants same as shown in pic.

A: Yes, but sometimes same plant species clone may look different at different stages of life we

ensure there species and genus via tags and numbers .

Q:8 Will size of cactus and succulents delivered be same as shown in

photographs.

A: Kindly see image of cactus and succulent products with reference objects(like spoon and coin)

images. The images of theses plant on home page is taken at very mature stage of life to reach that

stage it may require 5 to 6 year of regular care so please see image of product to be sent and then

decide.if some plant doesn’t have that kind of reference object image then they will be sent large

enough closure to main images.

But anyhow we always send large plant specimen so you don’t have to worry about their maturity

and looks they will be large enough to fit and look good in your garden.

Q:9 Orchids plant delivered doesn’t have flower how will I be assured that

they are same I have chosen

A: We ensure orchids and bromeliad species and genus via tags and numbers so this kind of mistake

is rare and not possible.

Q:10 Do you ship outside delhi?

A: Yes,we ship plants to all the states in India .

Q:11 What should I do after receiving orchid plants.

A: Kindly see page Orchid Care.

Q:12 What should I do after receiving bromeliad plants.

A: Kindly see page Bromeliad care.

Q:13 What should I do after receiving cactus or succulent plants.

A: Kindly see Cactus and succulent care.

Q:14 What should I do after receiving indoor or foliage plants.

A: Kindly see page indoor plant care.

Q:15 What should I do after receiving tropical plants.

A: Kindly see page tropical plant care.